My tablet hasn't been connecting since the SpaceDesk Driver update yesterday.
Hello, yesterday I tried to connect my tablet to my PC, as I have for almost a year, and got a black and white screen. It asked me to update the SpaceDesk Driver.
So I updated it to version 2.2.14 and tried to connect, and then... disaster struck! The tablet screen went black, a notification popped up on my PC saying I think the bandwidth was low, that the connection was lost, and my PC started blaring notification sounds.
I should mention that before the update, everything worked perfectly; nothing has changed to explain why the bandwidth is no longer sufficient.
Please help!
PS: The translation might be bad because I don't speak English and I'm using Google Translate. I apologize in advance.
Hi @mr-7,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Good evening, thank you for your reply. I don't know if the data is time-stamped,
but I can tell you that all the warnings I received on my PC occurred within
a 1 minute and 33 second connection attempt, according to the SpaceDesk Viewer app,
when I disconnected.
I should mention that before downloading the new version after the expiration date,
it worked perfectly. Admittedly, I would occasionally get a low bandwidth warning,
but it was very sporadic and never interrupted the service.
Here's the folder; I hope it contains what you were looking for. ;)
Thank you for your help.
PS: Still translated by Google Translate.
Uploaded files:- You need to login to have access to uploads.
Hi @mr-7,
The logs you sent are incomplete. Please follow the steps provided earlier exactly, especially running the spacedesk Driver Console as Administrator and also downloading DebugView. In the Diagnostics page in the Driver Console, there’s a Download button beside DebugView. Make sure to download it from there. Thank you.
Hello, I followed the instructions, but I can't download it anymore because I've already downloaded it, see the screenshot.
Uploaded files:- You need to login to have access to uploads.
I may have done something wrong, but I can't see what...
Hi @mr-7,
please run the spacedesk Driver Console as administrator (right click -> Run as Administrator). Please follow the instructions to collect diagnostics (spacedesk Renz’s post above). If DebugView is already downloaded, please proceed to the next steps.
Looking forward to the new diagnostics.
Hello, I hope this time it will be okay, today’s test lasted 2 minutes and 12 seconds.
Edit: Removed public Google Drive link
Sorry, it’s done.
Edit: Removed public Google Drive link