Spacedesk not working properly (for me) Win 11 and Ipad Air 5th gen

#1 · 21/10/2025, 18:33

Hi I have tried like 5 different apps now and none of them worked for me. I tried connecting through cable and wifi. The connection works like I see my Ipad connected and I can select to only view on screen 1 or 2 in windows settings. When I try to identify the 2nd screen though it cant be found. And it says “connected screen off ” the whole time on my Ipad. I cant find any way to fix this I tried to disable my firewall I reinstalled it on both devices and so on.
Please help me here,

Thanks 🙂

Uploaded files:

You need to login to have access to uploads.

#2 · 22/10/2025, 02:56

Hi @momo,

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

momo has reacted to this post.

#3 · 22/10/2025, 15:45

Hi and thanks for your fast reply 🙂
After I posted this yesterday I kept on trying until I found this post:

https://www.spacedesk.net/support-forum/topic/ipad-air-5-connecting-successfully-with-connected-screen-turned-off/
It really helped as I had exactly this problem and I also have this exact Ipad and Win 11 lol.

So maybe if you could add this for other users as a reminder to restart their Pc before trying to use Spacedesk.

Thanks for the good forum and the fast reply and I hope you have a good week.

spacedesk Renz has reacted to this post.