Unable to find server

#1 · 06/01/2026, 00:27

Im having the issue that i cannot find my primary machine even tho its on and on the same network as the secondary, both of them are running on the latest versions (2.2.14 & latest on Microsoft Store)

#2 · 06/01/2026, 02:11

Hi @aa-2,

Please refer to the Documentation under the section Troubleshooting > Network Connection > Cannot Discover Primary Machine and follow the troubleshooting steps provided there.

#3 · 06/01/2026, 17:56

ive already checked that and im still having the issue

#4 · 08/01/2026, 02:27

Hi @aa-2,

I assume your secondary machine is also Windows.
Could you please also check the steps 2,4,5 (of the Troubleshooting > Network Connection > Cannot Discover Primary Machine) on your secondary machine.

If the suggestion above did not help, please send us the diagnostic logs.
Just follow the “Diagnostic Collection” steps provided in the spacedesk Driver Console > Diagnostics.

Note: If the compressed/zipped folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link in your next reply.

#5 · 08/01/2026, 17:21

Hii, ill attach you the diagnostic, since im still having the issue

Thx

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#6 · 09/01/2026, 10:48

Hi @aa-2,
Thank you for sending the diagnostic logs.
Based on the logs, spacedesk SERVER started properly on your primary machine.
It’s possible that the issue is on the client side.

Can you quickly try the spacedesk Viewer for Windows 7 (Beta III v0.9.48) which you can download at https://www.spacedesk.net/download/#client-driver
OR if you have an android or iOS device that you can use to check the other spacedesk viewers, if it can discover the primary machine.

#7 · 12/01/2026, 17:31

Hello,

Oddly enough on my phone i can connect to the primary machine, but on my pc i cannot, even though i downloaded the viewer for windows 7

#8 · 13/01/2026, 07:12

Hi @aa-2,

Did you check the following on your secondary PC?
– third party Firewall software?
– VPN (Virtual Private Network) enabled?
– and make sure that your current Network profile is Private, you can check via Windows Settings -> Network & Internet -> properties

#9 · 13/01/2026, 20:22

yup, i checked both pcs and they have all of the above

#10 · 14/01/2026, 06:05

Hi @aa-2,

Please disable the VPN on both your Primary Machine and your client, then try connecting again. Thank you.