does it not support USB 3.0?

#1 · 23/03/2025, 05:15

My Setup:

USB 3.0 Cable (Details: USB 20Gbps Type-C to Type-C)
Computer (Details: USB 3.2 Gen 2×2)
Xiaomi Pad 6 (Details: USB 3.0)

Step 1:
When using the USB 3.0 cable to connect the Xiaomi Pad 6, it fails to connect. The Device Manager shows a yellow exclamation mark. However, after disabling “USB Cable Android,” the device connects directly to the computer, which indicates that the USB 3.0 cable is working fine.

Step 2:
When using the same USB 3.0 cable to connect a phone (USB 2.0), it works without any issues. This further confirms that the USB 3.0 cable is not the problem.

Step 3:
When switching to a USB 2.0 cable, both the phone and the Xiaomi Pad 6 can connect to the computer normally.

Question:
I’ve tried reinstalling the software, updating drivers, and selecting various connection modes, but I still can’t get it to work. Could it be that USB 3.0 is not supported?

#2 · 23/03/2025, 05:19

My USB cable is a full-featured one, supporting charging, data transfer, and video transmission

#3 · 24/03/2025, 02:09

Hi @fggg,

For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB 3.0
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#4 · 24/03/2025, 03:11

Is this the file?

Quote from spacedesk Renz on 24/03/2025, 02:09

Hi @fggg,

For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB 3.0
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

“Is this the file?

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#5 · 24/03/2025, 04:36

Hi @fggg,

The logs you sent are incomplete. There should be more files in the folder, and the folder name should be similar to the name shown in the attached image below.

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#6 · 24/03/2025, 07:11

hi Is this acceptable? https://drive.google.com/file/d/1GX_8y5SeuOaADzmg1K6-udOq3EQlV_AW/view?usp=drive_link

#7 · 24/03/2025, 07:25

Hi @fggg,

The link is set to private. Please make it public then add the link in your next reply. Thank you!

#8 · 25/03/2025, 03:49

https://drive.google.com/file/d/1GX_8y5SeuOaADzmg1K6-udOq3EQlV_AW/view?usp=sharing HI

#9 · 25/03/2025, 04:43

Hi @fggg,

Thank you for sending your logs. Is your Xiaomi device’s OS up to date? Also, can you try connecting with USB debugging mode on?

Thank you.

#10 · 25/03/2025, 13:08

Yes, my OS is up to date.

If I enable USB debugging mode, it still cannot connect, but the USB port is recognized as Android Composite ADB Interface (as shown in the image).By the way, I have installed ADB, but I’m not sure if it has any impact. I’m a Java programmer.

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