Hardware Encoder Stopped Working
Hi, Earlier I used to activate the auto encoding mode, but after June 15th 2026 Harware encoding stopped working. It is showing blank screen. After some moments it is showing that harware encoder h264 stopped working. Please help.
Hi @debapriyo,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Hi @debapriyo,
The link is set to private so I cannot access your logs. Please set it to public so we can open it. Thank you.
Hi @debapriyo,
I have opened the link you sent but it contains the exe files for debugview, not the logs that we need to investigate your issue. Please refer to the instructions I sent earlier, making sure to carefully follow the exact instructions given. Thank you.
Hi @debapriyo,
Thank you for sending your logs. Can you turn off usb debugging on your device to see if that would fix your issue? Also, please make sure to update to the latest spacedesk Android app. Thank you.
Yes I have tried the same and the problem is not resolved. However I am using the latest version of the app on both pc and android device as well.
Hi @debapriyo,
Please send us another set of logs with USB Debugging turned off for further investigation of the issue.
Also, can you confirm if Software Encoding (forced) works on your end?
Thank you.