Mi PC no reconoce mi teléfono :c
Quote from Cristian on 04/06/2026, 14:57Ya intenté de todo: desactivando el firewall de Windows, el antivirus, ajustando la red a privada, haciendo ping con mi tablet, reinstalando la app, etc etc etc. Alguna sugerencia? Gracias de antemano!
Ya intenté de todo: desactivando el firewall de Windows, el antivirus, ajustando la red a privada, haciendo ping con mi tablet, reinstalando la app, etc etc etc. Alguna sugerencia? Gracias de antemano!
Quote from spacedesk Renz on 05/06/2026, 03:28Hi @cristian-11,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.Thank you.
Hi @cristian-11,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.