My tablet hasn't been connecting since the SpaceDesk Driver update yesterday.
Hi @mr-7,
Unfortunately the DebugView log is missing.
This log is crucial to narrow down the issue.
Please check if DebugView.log is present in either C:\Users\Public\Downloads or C:\Users\Public\Public Downloads folder.
If it is present, please send it to us by attaching into your next reply.
I'm sorry, but the DebugView.log file doesn't seem to be there. Even after looking in the DebugView folder, I don't have a .log document. What did I do wrong?
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Is this still being worked on ? I have the same issue
Ok I solved it by
-> Repairing spacedesk drivers
-> Setting the usb connection type to transferring images (It still showed black screen after I did this but it recognized the tablet)
-> changing the encoding to hardware (forced) fixed it after that
Quote from Yash on 08/01/2026, 17:08Ok I solved it by
-> Repairing spacedesk drivers
-> Setting the usb connection type to transferring images (It still showed black screen after I did this but it recognized the tablet)
-> changing the encoding to hardware (forced) fixed it after that
Could you explain how you did it, please? Because I don't really understand... maybe it's also due to the language barrier, I use Google Translate to translate into French and vice versa. Thanks in advance for your help ;)
Good evening, I am still waiting for clear instructions to correct my problem, I asked for details on what Yash said but I have not received a response.
Hi @mr-7,
Please try the following steps below:
1. On the spacedesk Driver Console, click on “Clear spacedesk Settings”
2. On your viewer device, go to Settings > Quality/Performance, then set the Encoding Type to “Software Encoding MJPEG (forced)”
3. Connect your viewer to the Primary Machine
Please tell us if this fix worked for you. Thank you.
Hello, sorry for the delay, I haven't been very available these past few days.
I was about to test your procedure when I saw the 2.2.15 update on SpaceDesk Driver. So I replaced 2.2.14 and tried it, but the problem persisted. I then followed your guide and, miraculously, it's working again! Thank you so much.
Can you tell me why, without changing anything in the settings, it went from perfectly functional to non-functional just by updating SpaceDesk Driver to make the app functional for another year?
Hi @mr-7,
Thank you for verifying that the latest Driver Package fixed the issue on your end. Hardware Encoding support was added last year as an option for performance improvement in Primary PCs that is compatible with Hardware Encoding. The issue possibly lies with the Hardware Encoding but we weren’t able to verify it due to some missing logs from your log folder. For the meantime, please continue to use Software Encoding in your Viewer devices. Thank you.