Spacedesk no longer connecting with USB. No issues Connecting with Wifi
As the subject states, the USB connection no longer works. It was working fine one day and then, suddenly today, it doesn’t work at all.
I plug it in, it acts like it has connected, then instantly disconnects, gives the message that the USB connection session was lost. I updated to the latest Spacedesk driver (I was only one version behind), and still nothing. I followed the instructions for the diagnostic, so I am hoping it performed the task correctly. I tried to zip the whole folder, but it was still too large. I have instead zipped 5 of the files: the 3 log files and two txt files. I can send more if needed.
Connecting via Wifi isn’t an issue when I am home, but I do travel, and sometimes the way Wifi is set up at a hotel or other places, it isn’t a viable option to connect to my laptop. The USB is also faster and more stable just by it’s nature of being a wired connection.
I have tried all the “normal” solutions: restarting both devices, turning USB debugging on, off, different cables, clearing the cache, clearing Spacedesk settings, etc. Nothing has had any effect.
Please advise, as I am not sure what is causing this to suddenly stop working “out of the blue.”
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Hi @jack-18,
Thank you for sending your logs. Do you have the latest version of the spacedesk App on your Viewer device? We just released a new update v2.1.34 on the Play Store so make sure you have the latest on your device. Also, in your viewer device’s USB settings, is it set to either “Transferring files” or “Transferring photos”? If it’s not set to any of those, you cannot connect to spacedesk via USB.
i have the same issue too.
i updated both the driver and the app and it still not working.
i also already setup the USB settings to transferring files.
Hi @sarah-7,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Hi, here is the file.
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Hola @sarah-7 ,
Para un análisis más detallado del problema, envíenos los registros de su PC principal abriendo la consola de controladores de Spacedesk como administrador y haciendo clic en Diagnóstico; luego siga los pasos que se indican a continuación:
1. Descarga DebugView.
2. Marca la casilla «Recopilación de diagnósticos».
3. Reproduce el problema, por ejemplo, conectando la aplicación Spacedesk Viewer mediante USB.
4. Desmarca la casilla «Recopilación de diagnósticos».
5. Haz clic en el botón «Guardar toda la información» (esto puede tardar un poco).
6. Comprime la carpeta que contiene los registros y adjúntala a tu próxima respuesta a esta publicación. Si la carpeta supera los 512 KB, puedes subirla a Dropbox o Google Drive e incluir el enlace de descarga en tu próxima respuesta.Gracias.
Hola, yo tengo exactamente el mismo problema, por favor encontrar una solución.
Muchisimas gracias.