Black Screen Phone USB
I’m using Windows 11 and a Samsung Galaxy S9 running Android 10 over USB. The Spacedesk Driver Console detects the phone under Connected Clients, but Display Mode is blank. The Spacedesk Graphics Adapter says „This device is working properly.“ Windows detects display 3, but it immediately reverts to „Disconnect this display“ when I select Extend. I’ve reinstalled both the Windows driver and Android Viewer, but the screen remains black.
Hi @stefan-9,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.