[SOLVED] Connected – No Display Output
I recently updated my AMD graphics drivers to Adrenalin 26.10.1 and since then my spacedesk viewer connected via USB to iPad has not been able to display anything. The display is connected, populates in Windows, and allows for interaction, but remains black/blank.
I am not running any of the incompatible third party apps/software, and have looked at solutions provided in the troubleshooting/configuration guide.
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Hi @spencer-3,
thank you for contacting spacedesk support and for sending the diagnostic file.
Is the spacedesk iOS Viewer app updated to the latest version?
Please try the following:
1. Restart the Apple Mobile Device process and reconnect your iPad
2. If #1 does not work, connect by network and observe if the issue is reproducible.
Looking forward to your feedback.
I have since updated my ipad to the most recent ipados, updated and reset my Apple Mobile Device process, and also connected by network. The result has been the same.
Hi @spencer-3,
thank you for the feedback.
Could you please run and send a new diagnostics of the issue when spacedesk is connected by network?
Is the spacedesk iOS Viewer app updated to the latest version (check in App Store)?
Please also give us the model/specifications of your iPad device.
I’m running an Ipad Air 3rd gen on ipad os 26.7.2
This diag is from network connection.
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Hi @spencer-3,
thank you for the feedback.
Please try to switch to ‘Software Encoding MJPEG (force)’ in the iOS Viewer app Settings -> Quality/Performance -> Encoding Type.
If the issue persists, please send again the diagnostics.
This solved the issue.
Thank you!!