display problem after waking up from sleep mode

#1 · 04/05/2026, 11:18

Hello, I have a problem. There may be errors in the text. Sorry, I’m using a translator. I have a problem with the program when my laptop goes into sleep mode. When I don’t touch the laptop, the time is up. I have a tablet connected via cable, and when I wake the laptop from sleep mode, the tablet says the display is off. The only way to get the monitor working again is to reconnect the cable. The program version on the tablet is 2.1.33. And on the laptop, it’s 2.2.19.

#2 · 04/05/2026, 11:31

Hi @floum,

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#3 · 04/05/2026, 18:51

Мне кажется, я всё сделал правильно, но не знаю, достаточно ли здесь информации. Напишите мне, и я перепроверю.

#4 · 04/05/2026, 18:56

Sorry, I forgot to add the file.

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#5 · 04/05/2026, 21:05

Oh, I did it wrong, sorry, I’ll send you what you need now.

#6 · 04/05/2026, 21:24

Here

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#7 · 05/05/2026, 03:49

Hi @floum,

Thank you for sending your logs. This is a known issue and is already in our list. For now, the workaround you can do is to unplug then plug your viewer device to reconnect it. Thank you.