Failure to install driver using MSI Windows 11

#1 · 26/04/2026, 03:55

I’m trying to install the driver on my Windows primary machine, but get an error (in the attached images).

Also, the installer is named „spacedesk_driver_Win_10_64_v2218.msi“, but the website where I downloaded it said it is for Windows 11. I have Microsoft Windows 11 Pro, version 10.0.26100.

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#2 · 27/04/2026, 02:58

Hi @loeris-otter,

To further analyze your issue, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– open command prompt and run „pnputil -e“ then copy the output to Notepad and save as text.

Please zip all files in one folder then attach it to your next reply. Thank you.