Galaxy tab A8 – Connected – Display Off
I completed the full setup, but the tablet keeps showing the message ‚Connected – Display Off‘. I tried tweaking the settings and disconnecting one of the monitors, but had no luck. I’d appreciate some help figuring out what might be causing this
Log:
spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 10.2.398.176
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003
Device Name : spacedesk virtual Bus
Version: 1.0.491.50
Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverBus
HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_0001
Device Name : spacedesk virtual HID Device
Version: 1.0.491.36
Device ID : {0511CEC1-0EB4-4ADE-9284-CD36606C3906}\VID_DATRONICSOFT_PID_SPACEDESK_DRIVER_HID_0001\{00000000-0000-0000-0000-000000000000}5
Status : OK
Error Code : 0
PNPClass : System
Service : MsHidUmdf
HardwareID[0] : {0511CEC1-0EB4-4ADE-9284-CD36606C3906}\VID_DATRONICSOFT_PID_SPACEDESK_DRIVER_HID_0001
Device Name : spacedesk Mouse
Device ID : {0511CEC1-0EB4-4ADE-9284-CD36606C3906}\VID_DATRONICSOFT&PID_SPACEDESK_VIRTUAL_MOUSE_0001\{00000000-0000-0000-0000-000000000000}6
Status : OK
Error Code : 0
PNPClass : Mouse
Service : spacedeskKtmInputMouse
HardwareID[0] : {0511CEC1-0EB4-4ADE-9284-CD36606C3906}\VID_DATRONICSOFT&PID_SPACEDESK_VIRTUAL_MOUSE_0001
Device Name : spacedesk Android Control
Device ID : ROOT\SPACEDESK_ANDROID_CONTROL\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverAndroidControl
HardwareID[0] : ROOT\VID_DATRONICSOFT_PID_SPACEDESK_DRIVER_USB_ANDROID_0001
Hi Lucas,
In case your primary PC’s graphics adapter is Nvidia RTX 5000 series, please check out this link: Connected – Display Off Issue After Nvidia Driver update to 616.56 (RTX 5070)
If you don’t have Nvidia RTX 5000 series graphics adapter, please check the spacedesk Driver Console > Diagnostics > Incompatible Software product installed (e.g. NVidia Shadow Play)?
Otherwise check Windows Display Settings if additional display is detached.
See spacedesk documentation chapters “Configuration and Settings” and “Troubleshooting”.