Installation Error (Windows 11)

#1 · 01/10/2026, 17:05

Hi,

yesterday, I saw that a update was available, so I tried to install it but it cam an error and said I should contact the support, if I try install it as a new one it does the same…

Thank you!

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#2 · 02/10/2026, 03:13

Hi @ben8169,

Please follow the steps below:

Uninstall previous spacedesk installation via Setings > Apps > Installed Apps
Restart PC
Install latest spacedesk Driver Package.

#3 · 08/10/2026, 16:56

@spacedesk-renz

Thank you for this quick reply,

unfortunately I can not find spacedesk in my installed apps.

Here is a zip from my files, it probably could help.

Thank you and have a good day!

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#4 · 12/10/2026, 03:27

Hi @ben8169,

Thank you very much for sending the logs.
Based on your spacedeskSetup.log, the error message during uninstallation was due to the pending reboot needed.
Once you reboot your PC the uninstallation of spacedesk should already be completed that’s why you will not find it in the installed apps.

Have you already tried step #3 (install the latest spacedesk driver installer)?
In case you encountered any error during the installation of latest spacedesk driver, please send the updated spacedeskSetup.log and setupapi.dev.log files.

#5 · 13/10/2026, 22:32

Hello @ds-lea-pat,

I have absolutly no idea how but it works js as usal after I tried to install it again. Great service and support!

Thank you very much!