iOS Viewer: Licensed for privatenon-commercial use only!

#1 · 06/09/2026, 17:42

my ipad to usb cable to win10 PC,server connect successful,but ios,at same time,my ipad black screen

to message:free for non-commercial use only

I did not use the software for commercial purposes，please help me

thank you

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#2 · 07/09/2026, 03:19

Hi @pluto_ran,

This message appears always when you don’t have a commercial license. It does not have anything to do with a black screen.

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#3 · 07/09/2026, 16:24

https://drive.google.com/file/d/1Sgzyf8Vfv0Jpx2tyRyooyYKLyyJNMuRR/view?usp=sharing

Hochgeladene Dateien:

Du musst dich anmelden um auf Uploads zugreifen zu können.

#4 · 07/09/2026, 16:25

Quote from spacedesk Renz on 07/09/2026, 03:19

Hi @pluto_ran,

This message appears always when you don’t have a commercial license. It does not have anything to do with a black screen.

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

ok,link:

https://drive.google.com/file/d/1Sgzyf8Vfv0Jpx2tyRyooyYKLyyJNMuRR/view?usp=sharing

thank you

#5 · 08/09/2026, 04:39

Hi @pluto_ran,

Thank you for sending your logs. Please try setting your Encoding Type to Software Encoding MJPEG (force). You can change this in Settings > Quality/Performance. Thank you.