Severe Display Artifacts and Borders After Latest Spacedesk Update (Driver & App)
Hello Spacedesk Team,
After updating both the Spacedesk Windows driver and the Spacedesk viewer app on my tablets to the latest versions (auto-updated a few days ago), I am experiencing severe display issues that were not present before the update.
Issue Description:
- When connecting my tablet(s) via USB and wireless, the Spacedesk display shows a colored, pixelated border on the right side and top of the screen, and a hard black border on the right edge of the internal window.
- The main display area appears shrunk, not filling the tablet screen as it did previously.
- The colors in the border change and become more brilliant when I move the mouse cursor across the screen.
- Adjusting the “Image Quality” slider in the viewer app only changes the color intensity of the border, not the underlying issue.
- The issue persists regardless of USB or Wi-Fi connection.
Troubleshooting Steps Tried:
- Verified both Spacedesk driver and viewer app are on the latest versions.
- Restarted both PC and tablet.
- Tried different USB cables and ports.
- Uninstalled and reinstalled the Spacedesk app on the tablet.
- Attempted to adjust resolution and scaling in Windows Display Settings, but the “Display Resolution” option is greyed out for the Spacedesk display.
- Set scaling to 100% and tried different orientations.
- Checked for and toggled all relevant settings in both the Spacedesk app and driver console.
- No improvement after any of these steps.
System Details:
- Windows version: Windows 10 Pro, build number 19045.6093
- Spacedesk Windows driver version: 2.2.03
- Spacedesk viewer app version: 2.1.25
- Barnes and Noble Nook Tablet (Reflashed)
- Tablet OS version: Open Source Android 7.1.1
REQUEST: Please advise if there is a workaround or if a fix is planned for an upcoming release, or if you can make available the previous release that worked fine for my setup. Thank you!
Hi @michael-17,
Can you attach a picture of the issue occuring in your device? Also, for further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Hi, attached you will find a picture of what it looks like on my tablet, plus the diagnostics information you asked for. Thank you! Let’s try this again, aparently, the .zip folder was too large. Here are the dropbox links to the picture and the diagnostics you requested:
Picture:
Diagnostics:
Hi,
I am experiencing a similar issue:
Issue Description:
- When connecting my laptop via wireless, the Spacedesk display shows a green colored border on the bottom of the screen.
- The colors are effectively gone, just displaying black and white.
- However, there are colored artifacts all across the screen
Troubleshooting Steps Tried:
- Verified both Spacedesk driver and viewer app are on the latest versions.
- Restarted both PC and laptop.
- Uninstalled and reinstalled the Spacedesk app on the laptop.
- Attempted to adjust resolution and scaling in Windows Display Settings, but the “Display Resolution” option is greyed out for the Spacedesk display.
- Checked for and toggled all relevant settings in both the Spacedesk app and driver console.
- No improvement after any of these steps.
System Details:
- Windows version: Windows 11 Pro, Version 10.0.26100 Build 26100
- Spacedesk Windows driver version: 2.2.03
- Spacedesk viewer app version: Universal Windows app v.0.0.38.0
- Laptop Windows version: Windows 11 Pro, Version 10.0.26100 Build 26100
I wasn’t able to figure out how to get the debug data. Where should I download DebugView from?
Hi @michael-17,
Upon checking, your logs are incomplete. Please download Debugview before going to the next steps of the diagnostic logs collection process. Refer to the attached image on where to find the Download button for Debugview on the spacedesk Console. Also, as a workaround for this issue, please do the following:
- Go to Settings > Quality/Performance
- Click on Encoding Type, then select Software Encoding (forced)
Thank you.
Hi @nunoleong,
Please refer to the instructions above and to the attached image to download Debugview. Also, as a workaround for this issue, you can do the following:
- Go to Settings > Compression
- Change Encoding Type to “Software Encoding JPEG (force always)
Thank you.
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Okay, here is the link to my full logs. I followed all of the instructions, hopefully this is what you need. Thanks!
Also, thanks for the workaround. It solved my problem!