Unable to Install/Update spacedesk Windows Driver – Older version cannot be removed and missing old .msi file
Hello spacedesk Support Team / Community,
I am experiencing a critical installation blockage while trying to install/update the spacedesk Windows Driver. My operating system is Windows 10 64-bit.
The Issue:
When running the new version installer, it fails. I receive two consecutive error pop-ups:
-
First window:
The older version of spacedesk Windows DRIVER cannot be removed. Contact your technical support group. -
Upon clicking OK, a second window appears:
The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'spacedesk_driver_Win_10_64_v2131.msi'...
Additional Clarifications (Important):
-
I have already tried to manually uninstall the old driver, but it seems to have failed. The old version refuses to be removed through standard methods.
-
I do NOT have the v2131 installation package. Therefore, I cannot provide the requested
spacedesk_driver_Win_10_64_v2131.msifile to the installer to complete the uninstallation process.
What I have tried so far:
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Re-downloading the latest installer and running it, which resulted in the same error.
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Attempting to manually uninstall spacedesk via „Control Panel -> Programs and Features“, which also failed.
My Request:
Because the old .msi file is missing and manual uninstallation has failed, the installer is stuck in an infinite loop. How can I completely clean up the residual old spacedesk driver and registry entries so I can successfully install the latest version?
Attachments:
I have attached screenshots of both error messages.
Thank you for your help!
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Hi @vista,
please refer to the user manual and follow the steps in „Troubleshooting Uninstall“ topic.
If the issue persists, please send the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– open command prompt and run “pnputil -e” then copy the output to Notepad and save as text.
Please zip all files in one folder then attach it to your next reply. Thank you.
Hi @Nicole
I had tried all ways in „Troubleshooting Uninstall“,bat didn’t work.
The files are zipped ,and hope it can find the issue.
BTW, I checked Reliability History and find something defferent, no mater I uninstall or install Spacedesk here are same warning meeage said
„Windows Installer removed the product. Product Name: spacedesk Windows DRIVER. Product Version: 2.1.31.0. Product Language: 1033. Manufacturer: datronicsoft Inc. Removal success or error status: 1603.“
OR
„Windows Installer installed the product. Product Name: spacedesk Windows DRIVER. Product Version: 2.2.33.0. Product Language: 1033. Manufacturer: datronicsoft Inc. Installation success or error status: 1603.“
THANKS
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Hi @vista,
please try again the steps in “Troubleshooting Uninstall” topic. The previous version must be completely uninstalled.
In Step 2, paste this product code of spacedesk Windows Driver v2.1.31 when asked:
{B0ECD65A-A5F0-43DB-86B6-94B4BA854997}
Reboot your machine after and try to install the latest spacedesk Windows Driver v2.2.33. If the issue persists in the latest version, please send again the log files.
I am glad to tell you about my reshaping and resolution, but I would like to tell you the details of how I handled this issue so that others who encounter the same problem can solve it faster.
Although my computer is running Windows 11, I looked for help with uninstalling software on Microsoft’s official Deployment page (https://support.microsoft.com/en-us/windows/deployment/install-upgrade/fix-problems-that-block-programs-from-being-installed-or-removed), but the information provided on the website was ineffective. However, when I switched the system version to Windows 10 on the help page and downloaded the Program Install and Uninstall troubleshooter from the corresponding help page, and followed the instructions, the problem was solved. This is a terrible thing, and I hope other users will not encounter it.
THANKS
🙂