Support ForumPost History: spacedesk Renz

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Post History: spacedesk Renz

spacedesk Renz

Administrator

Hi @jose-16, We tried to reproduce the issue on our side but we weren't able to even with th …In: full-screen games are placed in windowed mode or minimized.

10 months ago

Hi @herbert, Thank you for sending your logs. In your spacedesk Viewer app, please go to the floa …In: Black Screen on USB connection

10 months ago

Hi @mateusz, For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Viever does not work on my Laptop properly

10 months ago

Hi @alexis, The issue you're encountering seems to be out of our control. It might be an iss …In: Display resolution & display orention greyeed out

10 months ago

Hi @jose-16, If HW Encoding does not work, just use Software Encoding for now and try to follow t …In: full-screen games are placed in windowed mode or minimized.

10 months ago

Hi @jose-16, Can you try doing the following then check if performance improves: 1. Turn of Vide …In: full-screen games are placed in windowed mode or minimized.

10 months ago

Hi @jose-16, In what game or games are you encountering this issue? And what encoding type do you …In: full-screen games are placed in windowed mode or minimized.

10 months ago

Hi @carlosmtz2000, thank you very much for your interest in spacedesk. We offer licensing only …In: Bulk License for Android tables

10 months ago

Hi @dutch_cz, As stated in our Licensing page here in the website, it will be available in Q2 of …In: Licences

10 months ago

Hi @scargy, Thank you for sending your logs. When spacedesk USB Cable Android is turned off in th …In: Black screen on secondary Android, USB connection

10 months ago

Hi @hiroki, Can you check in C:\Windows\minidump for .dmp files and also in C:\Windows for a MEMO …In: BSOD when using spacedesk with iPad via wired connection

10 months ago

Hi @dutch_cz, Details on the price of the Business License for the Android and iOS viewers can be …In: Licences

10 months ago

Hi @herbert, For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Black Screen on USB connection

10 months ago

Hi @xjvz1n, the spacedesk Driver on Windows 11 and Windows 10 has nothing to do with the Nvidia g …In: Black screen screen in my pc via hdmi and in my phone via spacedesk

10 months ago

Hi @alexis, Can you also try using the Autorotation feature of the spacedesk Viewer? You can enab …In: Display resolution & display orention greyeed out

10 months ago

Hi @alexis, From your logs, we saw that you have iDisplay installed in your PC. Can you try unins …In: Display resolution & display orention greyeed out

10 months ago

Hi @scargy, You sent the same logs as the previous one you sent. Please send another where you at …In: Black screen on secondary Android, USB connection

10 months ago

Hi @qwer, Would you know which among the following is your laptop's model: A2XWHG-476 A2XW …In: Black Screened when Using USB4 Cable

10 months ago

Hi @alexis, Can you also try restarting your PC to see if that resolves the issue? If not, for fu …In: Display resolution & display orention greyeed out

10 months ago

Hi @alexis, Can you try disconnecting your viewer, then on the spacedesk Driver Console, click on …In: Display resolution & display orention greyeed out

10 months ago

Hi @alexis, For the resolution dropdown, you're only supposed to have one set resolution as …In: Display resolution & display orention greyeed out

10 months ago

Hi @qwer, Can you provide the exact model of the MSI laptop you're using? Thank you.In: Black Screened when Using USB4 Cable

10 months ago

Hi @alexis, What viewer device are you using?In: Display resolution & display orention greyeed out

10 months ago

Hi @qwer, Unfortunately, we don't have a Thunderbolt 5 cable and a device with a Thunderbolt …In: Black Screened when Using USB4 Cable

10 months ago

Hi @xjvz1n, Do you have any other display ports like VGA that's located in your motherboard? …In: Black screen screen in my pc via hdmi and in my phone via spacedesk

10 months ago

Hi Jake, thank you very much for your interest in spacedesk. We offer licensing only via In-Ap …In: Commercial License on Intune Enrolled Corp Owned Device

10 months ago

Hi @0jkr, Do you have the same Apple ID in the Mac and the iPad? The License is supposed to be ti …In: One license for both iPad and Mac?

10 months ago

Hi @scargy, From checking your logs, we did not see any connection being established. Please try …In: Black screen on secondary Android, USB connection

10 months ago

Hi @momo, For further analysis of the issue, please send us the logs of your Primary PC by openin …In: Spacedesk not working properly (for me) Win 11 and Ipad Air 5th gen

10 months ago

Hi @xjvz1n, When you turn on your PC, does anything appear in the monitor at all?In: Black screen screen in my pc via hdmi and in my phone via spacedesk

10 months ago

Hi @xjvz1n, Which other display port do you have? If you can use it to connect to your monitor, w …In: Black screen screen in my pc via hdmi and in my phone via spacedesk

10 months ago

Hi @xjvz1n, Have you tried using a different HDMI port in your PC to see if this would display an …In: Black screen screen in my pc via hdmi and in my phone via spacedesk

10 months ago

Hi @qwer, Thank you for the logs you sent. A few questions for our further investigation: 1. Wha …In: Black Screened when Using USB4 Cable

10 months ago

Hi @scargy, This is a known issue with Android USB when using USB 3.0 cables or higher. If you ha …In: Black screen on secondary Android, USB connection

10 months ago

Hi @delta061hamatl, You can turn off the touch input in the spacedesk Viewer by going to the Sett …In: Touch Screen Issues

10 months ago

Hi @santri, Up to 16 viewer devices can connect to a single Primary PC with Windows 10/11. This w …In: Connected over 10 devices

10 months ago

Hi @petrichor, We will investigate this issue and will get back to you once we have investigated. …In: 120 Hz refresh rate is not working

10 months ago

Hi @darlan, For further analysis of the issue, please send us the logs of your Primary PC by open …In: Cannot find audio for remote audio

10 months ago

Hi @0jkr, Did you try opening the Licensing page on your spacedesk viewer in the Mac first before …In: One license for both iPad and Mac?

10 months ago

Hi @yegit83077elygifts-com, How did you previously delete spacedesk? If you just deleted the file …In: No installed appswork with this USB

10 months ago

Hi @maksim-2, If you don't have those files, then please try to install the latest Driver Pa …In: Black screen when trying to connect

10 months ago

Hi @rafael-2, Have you tried setting the "Encoding Type" option in "Quality/Perfor …In: Black Display when using USB 3.0/3.1

10 months ago

Hi @segritta, We will refer this to our developers so we could discuss regarding your feature req …In: Three-finger gesture in Viewer app conflicts with my application

10 months ago

Hi @hiroki, No reports of this specific BSOD have ever been reported to us. For further analysis …In: BSOD when using spacedesk with iPad via wired connection

10 months ago

Hi @segritta, There is no way to disable this gesture.In: Three-finger gesture in Viewer app conflicts with my application

10 months ago

Hi @vlas, Which viewer did you use to connect?In: Virtual display is not given

10 months ago

Hi @ernest, Please check your email as we sent a link to a test Driver package to diagnose your i …In: Decided to update, what a mistake.

10 months ago

Hi @eduarda, If it is for a non-profit organization, you are free to use spacedesk for your purpo …In: Space desk for a non profit organization?

11 months ago

Hi @name, Please install the latest spacedesk Driver Package v2206 that includes the fix for the …In: Tablet no Longer connects Properly.

11 months ago

Hi @paehiqbal, You can reply to the email we sent with all your feedback. Thank you for taking th …In: Xiaomi Pad SE Tablet + Macbook Air M3 via USB cable does not work.

11 months ago