Android USB connection breaks
Android device: Samsung galaxy tab s9 ultra
Windows 11
using the most up to date version of both server/client, 2.2.27/2.1.37
When connecting over usb, the connection starts fine, but then within a few seconds the display freezes and any updates from the pc are not displayed. If i then use touch screen input it updates the display and again works for a few seconds then freezes again.
It seems to last longer if i keep the displayed image updating but as soon as the frame doesnt change for a second it freezes, ie the connection lasts longer if i keep wiggling the mouse.
Hi @bailen,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
here is the google drive link:
https://drive.google.com/file/d/1Tj6gr50Y22dmpQYetykmZZKrsbFEGF0-/view?usp=drive_link
i updated my pc software to 2.2.28
i have tried with a new usb cable and the issue is still there