Back screen…
Hello @spacedesk-renz
Similar situation to my colleague, I have followed the steps you mentioned.
https://drive.google.com/file/d/1FUFDkOg0paAIniGcqcWlujdajMxGos-8/view?usp=sharing
Hi @daniel-17,
Thank you for sending your logs. If you have Samsung Android USB Driver installed in your PC, you need to uninstall it in order for the spacedesk USB connection to work. Also, try using an older USB2.0 cable because we currently have an issue with higher versions of USB cables and ports that also cause a black screen. Thank you.
I uninstalled the Samsung driver that was indeed installed. I currently don’t have another compatible cable to test with; I’m using the USB-C cable from my HyperX SoloCast microphone.
I’m also including the DxDiag report, since I’ve seen you request it in some of your replies.
Additionally, enabling USB debugging on the tablet allows the app to attempt the connection, but the screen turns black.
I’m using a Mapetap Pro 12 X tablet, but I have also tested this with a Samsung Galaxy Tab S9 FE+.
https://drive.google.com/drive/folders/1_8bc0Cuc_QbyRGtWAlNMA5fkRAyHaJEw?usp=sharing
Hi @daniel-17,
After uninstalling the Samsung driver from your PC, you still encounter the black screen?
Yes, I have restarted the system, of course.
Hi @daniel-17,
Got it, thank you. Just to be sure, please restart both your PC and your viewer device. Also, if you have other ports available to try, please try to plug your USB cable there. Thank you.
I recorded a video of the whole process testing each port like you suggested, this is after restarting both the PC and the tablet. Sorry if the camera shakes a lot.
https://drive.google.com/file/d/1c9_NpdTh88V0HQ11YOPR0UYW-k0eFa-A/view?usp=drivesdk
Hi @daniel-17,
Can you also try to check in your Settings if you can change the USB mode of your tablet to MTP or Transferring Files? Also, make sure you have the latest version of your viewer devices’ OS as this can also cause a black screen.
Hello again @spacedesk-renz . In my case, the issue is now resolved. The last thing I tried was uninstalling the Samsung USB Driver, then restarting both the tablet and the PC.
I’m also using the USB cable from the HyperX SoloCast (in case that detail is useful for anyone).
After that, I checked a comment you replied to Sarah, where you suggested repairing the spacedesk installation. I did this directly using the .msi installer I had downloaded, though I’m quite sure it can also be done via:
Control Panel → Programs → Uninstall a program → spacedesk → Repair
This was the recommendation:
“Hi @sarah-7,
Is Samsung USB Driver for Mobile Phones installed on your Windows machine? You can check this in Settings -> Apps -> Installed apps.
If it is installed, please uninstall it, repair/reinstall spacedesk and try to connect.”https://www.spacedesk.net/support-forum/topic/black-screen-with-samsungs-new-ui/
Thank you!