Black artifacts on Windows Viewer when running 3D applications (RTX 5050, Windows 11)
Hello,
I would like to report a reproducible issue with spacedesk.
Host PC:
– Windows 11
– AMD Ryzen 5 5600
– NVIDIA GeForce RTX 5050
– NVIDIA Driver 610.62
– spacedesk Driver Package 2.2.25
Viewer:
– Windows 11
– Lenovo laptop
– spacedesk Viewer for Windows
Connection:
– Both devices are connected to the same Gigabit Ethernet router.
– Both devices are using wired Ethernet (no Wi-Fi).
Issue:
When the Host PC is idle or only running normal desktop applications, spacedesk works normally.
However, as soon as I launch any GPU-accelerated 3D application (for example Blender or Elden Ring), the Viewer starts showing random black artifacts/flickering. Video playback (YouTube/Twitch) on the Viewer may also stutter while the 3D application is running.
The primary monitor connected directly to the RTX 5050 never shows any artifacts. The issue only appears on the spacedesk Viewer.
Additional information:
– GPU usage is usually below 15%.
– VRAM usage is low.
– CPU usage is normal.
– The issue does not seem to be related to GPU performance.
I have already tried:
– Reinstalling spacedesk.
– Lowering the Viewer resolution.
– Lowering image quality.
– Software Encoding (MJPEG forced).
– Hardware Encoding.
– Ethernet connection instead of Wi-Fi.
– Disabling MPO.
– Chrome and Firefox.
– Different 3D applications (Blender, Elden Ring).
– Reinstalling the NVIDIA driver.
Unfortunately, none of these changes solved the issue.
Could you please check whether this is a known compatibility issue with NVIDIA RTX 5050 or Driver 610.62? If necessary, I can also provide diagnostics logs or a video demonstrating the problem.
Thank you.
Hi @kronenbourg,
Thank you for the details you provided about the issue. Please do send your logs so we may investigate further. Please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Also, if you can, please send a link to a video of the issue.
Thank you.