Black screen autoconnecting without USB or network
Since last update of SpaceDesk it suddendly stopped working as it was.
Now everytime I connect my tablet for a secondary screen of my laptop it automatically switches to a connection but it just is a black screen and nothing works.
I tried to switch from USB to using a WiFi connection but I cannot connect because it is constantly auto-connecting to black screen (and I did not enabled any auto connection).
– I tried disconnecting USB and setting up Airplane mode without WiFi and STILL autoconnects to nothing (How? there is no connection whatsoever)
– Tried re-starting my tablet, nothing
– I tried Deleting app data and uninstalling and reinstalling, same problem.
– I tried using WiFi, it did not show my laptop. I manually set up my IP and it connected to a black screen
– I stopped Windows service and disable USB support, it stills autoconnect to nothing. Re-enablig and nothing
– Tried restarting Windows too, nothing
– I uninstalled Windows driver and reinstalled latest driver on my laptop, same problem
– After trying WiFi connection and failing, I tried USB connection again, but black screen, and after this is when every time I open the app it autoconnects to nothing and I cannot do anything to select another host because everytime I disconnect app just closes, again I did not enabled auto connect nor I selected the “Always use Spacedesk for USB” when it pops up after connecting USB
I even tried a different computer and a different Android device and they had the exact same problem!!!
Fortunately for me my tablet is a Samsung device and I could use it as a second screen via Dev options in SmartView, but it does not have the same features as Spacedesk nor it is available in any other brand, like my Teclast tablet.
I see many other users have this issue very recently, but none of the workarounds have worked for me. I cannot recommend this app anymore until these issues are fixed.
Hi @ricardo,
Can you check the “Incompatible Software Products” section of the spacedesk Driver Console to see if there are any incompatible softwares installed in your PC? If there are none, may we request your diagnostic logs? This can be done by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or GDrive then include the download link on your next reply.
Thank you.
I’ve being testing these days in different scenarios and it is working correctly.
Could it be that on Nov. 20th there was a centralize problem? does the app depend on any centralize verification to work?
I tested several different workarounds and even different devices with the same problem that, somehow, the day after the failure they worked just as fine as always. I cannot imagine any other reason that some verification problem or something like that, because client-side I did nothing to fix it when they worked correctly.