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Black screen on laptop and tab s8 after Samsung ONE UI update

#1 · 03/11/2024, 13:35

I’ve been having black screens since my tablet updated, and not only that, when I disconnect the tablet, the laptop remains with the black screen and i can’t interact with it except for the programs that are already open and the task admin with the shortcut.

Every time I want my laptop to function normally I have the restart it and I don’t know how to fix this.

I can’t upload the zip file because it’s 1.3 MB and exceeds the file limit.

#2 · 04/11/2024, 02:40

Hi @itsalvaro,

You may upload your diagnostic logs via Dropbox then add the link to your next reply.

Thank you.

#3 · 04/11/2024, 10:38

Here’s the link:

https://drive.google.com/drive/folders/1VyASSkZaDn9lvRajhb8r9hDg9n_h9AQO?usp=sharing

#4 · 05/11/2024, 02:44

Hi @itsalvaro,

May we request again for your diagnostic logs? The file you sent is not the diagnostic logs, but the tool used for diagnostics.

For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue you encountered.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post.

Thanks!