“connected – display off”
Quote from H. on 21/08/2026, 18:15Thanks.
I was able to fully uninstall old version and installed the 2.2.29
but driver on host pc is crashing and freezes my external monitor (I’m using a motorola cellphone).
I must run this two commands
taskkill /F /IM spacedeskService.exe
sc start spacedeskService
in order to reopen spacedesk but 2 to 10 minutes later it crashes again.
Quote from H. on 21/08/2026, 18:17“connected – display off”
is the message on the cellphone.And, yes, the app is updated to the last version.
Hi @h-3,
We split this from your other topic because this is already a different issue from the one described in your earlier post.
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.