Connected – Display Off issue
Everything worked like a charm, until I decided to turn off HDR in my main displays, now Spacedesk iPad screen won’t activate. In the Windows display settings, it’s there but I cannot extend or duplicate another display, it will just stay “Disconnect this display”. The strange thing is that if I set my main display to anything other than 240Hz, when I try to activate spacedesk display, Windows would change my main display back to 240Hz if I choose “Keep change”, but nothing happens to spacedesk display.
Tried uninstall/reinstall, remove windows display settings… etc. Any advice would be much appreciated.
Thanks
Hi @kenneth-7,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Hi @kenneth-7,
After sending your logs, please refer to the sticky post below:
Connected – Display Off Issue After Nvidia Driver update to 616.56 (RTX 5070)