Decided to update, what a mistake.

#11 · 14/10/2025, 04:04

Hi @ernest,

thank you for the information.

Would you let us know the brand/model and specifications of your Android device and the USB 3.0/3.1 cable?

#12 · 16/10/2025, 03:44

Hi @ernest,

Please check your email as we sent a link to a test Driver package to diagnose your issue further. Thank you.

#13 · 04/11/2025, 02:21

Hi @spacedesk-renz,

My apologies for taking a long time to update. I have tried the patch. The issue still persist.
It seems the issue is similar to this post: https://www.spacedesk.net/support-forum/topic/black-screened-when-using-usb4-cable/

Hi @spacedesk_nicole,

Android device is Xiaomi Pad 7 Pro, USB cable is from UGREEN, but tried various cables too (Thunderbolt 3, Thunderbolt 4). Only USB 2.0 Type A to Type C works.

#14 · 29/11/2025, 20:08

Quote from Historic on 29/09/2025, 17:23

Quote from Xiao on 24/09/2025, 21:44

I decided to update on a whim and now my tablets show black screens and won’t connect no matter how I connect them. If I can get an image on one, it fails once I connect a second device. I wish there was a way to downgrade until the new version works, I need this to draw ASAP!

Hey @xiao and @ernest, I totally get how frustrating it is when something that worked perfectly suddenly breaks after an update. A couple of things you could try while the team looks into your logs: first uninstall and reinstall both the spacedesk driver on your PC and the viewer apps on your tablets. Double-check that Windows Firewall or any antivirus isn’t blocking spacedesk because updates can reset those permissions. Also, in the viewer settings try switching between the hardware encoder and software (MJPEG) encoder to see if that stabilizes the connection. Make sure all your devices are on the same Wi-Fi network and that it’s a strong connection. If it’s still acting up, keep sending those diagnostic logs Renz asked for, they really help the devs pinpoint what’s going on. Fingers crossed you’re back to drawing smoothly soon!
– Hope you find it working. dear🫡

Hello, sorry for the late reply! I was having trouble logging in, thinking I had created this profile with the email login and not Google.

Just wanted to let know whatever was going on with my end was fixed with an update pushed a day or two after I posted this. I haven’t had any issues with connections since!