Ipad app 'cannot detect any primary machine'
I have been using my iPad as a second screen for my Windows laptop for a month now, and everything always worked seamlessly. Suddenly, today, I am not able to detect my laptop.
Yes, it is on the same wifi.
Yes, both apps are updated.
Yes, I’ve rebooted.
please help 🙁
Hi @ishani,
Are you connecting via USB or via Wifi?
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.