My Android tablet cannot connect to my Computer via USB. Or Wi-Fi
Hello everyone and Spacedesk, today my Android tablet cannot connect to my computer, the screen is black using USB and Wi-Fi. The Android tablet is a Samsung Tab A 8.0 2019 (T295). I hope everyone and SpaceDesk can support me with my Windows 10 operating system. Thank you for viewing. Sincerely,
Hi @duyngoc,
Can you try switching the Encoding type of your viewer to “Software Encoding MJPEG (forced)” then see if a black screen still occurs? If it still does, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.