Spacedesk screen freezes randomly
At first i thought it was whenever my computer went through some lag but now it just happens randomly. It connects, spends some time normal, then freezes. I’ve deleted and redownloaded the driver and the ipad app multiple times, i have disabled nvidia shadowplay and did complete clean-up and re-installs of all my graphic both intel and nvidia drivers. I also tried using usb and that didn’t help either. I really need spacedesk to use my computer and i don’t know what to do anymore, it only comes back to normal when i restart my entire laptop.
Hi @alice-2,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.