Hello spacedesk Support Team / Community,

I am experiencing a critical installation blockage while trying to install/update the spacedesk Windows Driver. My operating system is Windows 10 64-bit.

The Issue:
When running the new version installer, it fails. I receive two consecutive error pop-ups:

1. First window: The older version of spacedesk Windows DRIVER cannot be removed. Contact your technical support group.

2. Upon clicking OK, a second window appears: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'spacedesk_driver_Win_10_64_v2131.msi'...

Additional Clarifications (Important):

• I have already tried to manually uninstall the old driver, but it seems to have failed. The old version refuses to be removed through standard methods.

• I do NOT have the v2131 installation package. Therefore, I cannot provide the requested spacedesk_driver_Win_10_64_v2131.msi file to the installer to complete the uninstallation process.

What I have tried so far:

• Re-downloading the latest installer and running it, which resulted in the same error.

• Attempting to manually uninstall spacedesk via “Control Panel -> Programs and Features”, which also failed.

My Request:
Because the old .msi file is missing and manual uninstallation has failed, the installer is stuck in an infinite loop. How can I completely clean up the residual old spacedesk driver and registry entries so I can successfully install the latest version?

Attachments:
I have attached screenshots of both error messages.

Thank you for your help!

• You need to login to have access to uploads.