USB Connection not Available on Tablet

#1 · 22/04/2026, 00:27

Hello,

I tried to connect my tablet using the USB cable but screen on my tablet remains black.

I used the same USB cable and my tablet in other laptop and I can establish connection between those device.

I share the file from Diagnostic.

Thanks

#2 · 22/04/2026, 03:12

Hi @daniel-35,

Please share your diagnostic logs so we could further investigate the issue. For your convenience, I will put the steps below:

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#3 · 22/04/2026, 15:04

I share the link

https://drive.google.com/file/d/12qEMC6NZixNymK8U3a8e5V1u5jGqQlM3/view?usp=sharing

Best regards

#4 · 23/04/2026, 04:08

Hi @daniel-35,

Thank you for sending your logs. Unfortunately, the logs you sent are incomplete. Please make sure to run the spacedesk Driver Console as administrator before following the steps so you can provide all the log files and also make sure that you try to reproduce the issue, as stated in the steps previously provided.

Thank you.