Windows Viewer stuck on "Connecting…" but Android Viewer works
Hi,
I am having issue with using my laptop display as my secondary display, I am using my PC’s hotspot to connect my laptop and phone, My phone can connect to my PC but my Laptop can’t connect. Its staying on the screen with the message “Connecting to …..” then after 2-3 seconds it goes back to main window.
- My laptop can ping my PC
- My Phone can connect to my PC
For more details about it please refer to this post as I asked for this issue on there too: https://superuser.com/questions/1939028/spacedesk-works-on-android-but-not-on-my-windows-laptop
Hi @not-2,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Windows Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.