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Post History: spacedesk Renz
Hi @thomas-4,
Are you using the Viewer's mouse or the Primary PC's mouse? The popup sho …In: spacedesk viewer touchscreen issues
14 小時 ago
Hi @mateusz,
Thank you for sending your dxdiag output file. For further investigation of your iss …In: Viever does not work on my Laptop properly
15 小時 ago
Hi @thomas-4,
When you click the viewer screen, does this popup appear? Please refer to the image …In: spacedesk viewer touchscreen issues
18 小時 ago
Hi @jose-16,
Thank you for the additional info and the video. Unfortunately, we still cannot repr …In: full-screen games are placed in windowed mode or minimized.
20 小時 ago
Hi @m-t,
Please try these steps first in your viewer device:
1. Go to Settings > Quality/Perf …In: Back screen…
22 小時 ago
Hi @mateusz,
Thank you for sending your logs. To further analyze your issue, please send us the f …In: Viever does not work on my Laptop properly
5 天 ago
Hi @jose-16,
Can you provide the details on how you reproduce the issue with Start11 V2 and also …In: full-screen games are placed in windowed mode or minimized.
5 天 ago
Hi @beamon2, @rocket, @dias, @lea
I have sent you an email containing the download link for the s …In: Xiaomi Pad SE Tablet + Macbook Air M3 via USB cable does not work.
5 天 ago
Hi @qwer,
We're currently investigating the issue and will get back to you as soon as we can …In: Black Screened when Using USB4 Cable
5 天 ago
Hi @mateusz,
On the spacedesk Viewer settings, go to Compression then change Encoding Type to &qu …In: Viever does not work on my Laptop properly
6 天 ago
Hi @mateusz,
Also, which Windows Viewer did you try, the Windows Store Viewer or the Windows 7 Vi …In: Viever does not work on my Laptop properly
6 天 ago
Hi @jose-16,
We tried to reproduce the issue on our side but we weren't able to even with th …In: full-screen games are placed in windowed mode or minimized.
6 天 ago
Hi @herbert,
Thank you for sending your logs. In your spacedesk Viewer app, please go to the floa …In: Black Screen on USB connection
6 天 ago
Hi @mateusz,
For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Viever does not work on my Laptop properly
6 天 ago
Hi @alexis,
The issue you're encountering seems to be out of our control. It might be an iss …In: Display resolution & display orention greyeed out
7 天 ago
Hi @jose-16,
If HW Encoding does not work, just use Software Encoding for now and try to follow t …In: full-screen games are placed in windowed mode or minimized.
7 天 ago
Hi @jose-16,
Can you try doing the following then check if performance improves:
1. Turn of Vide …In: full-screen games are placed in windowed mode or minimized.
7 天 ago
Hi @jose-16,
In what game or games are you encountering this issue? And what encoding type do you …In: full-screen games are placed in windowed mode or minimized.
7 天 ago
Hi @carlosmtz2000,
thank you very much for your interest in spacedesk.
We offer licensing only …In: Bulk License for Android tables
1 週 ago
Hi @dutch_cz,
As stated in our Licensing page here in the website, it will be available in Q2 of …In: Licences
1 週 ago
Hi @scargy,
Thank you for sending your logs. When spacedesk USB Cable Android is turned off in th …In: Black screen on secondary Android, USB connection
1 週 ago
Hi @hiroki,
Can you check in C:\Windows\minidump for .dmp files and also in C:\Windows for a MEMO …In: BSOD when using spacedesk with iPad via wired connection
1 週 ago
Hi @dutch_cz,
Details on the price of the Business License for the Android and iOS viewers can be …In: Licences
1 週 ago
Hi @herbert,
For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Black Screen on USB connection
1 週 ago
Hi @xjvz1n,
the spacedesk Driver on Windows 11 and Windows 10 has nothing to do with the Nvidia g …In: Black screen screen in my pc via hdmi and in my phone via spacedesk
1 週 ago
Hi @alexis,
Can you also try using the Autorotation feature of the spacedesk Viewer? You can enab …In: Display resolution & display orention greyeed out
2 週 ago
Hi @alexis,
From your logs, we saw that you have iDisplay installed in your PC. Can you try unins …In: Display resolution & display orention greyeed out
2 週 ago
Hi @scargy,
You sent the same logs as the previous one you sent. Please send another where you at …In: Black screen on secondary Android, USB connection
2 週 ago
Hi @qwer,
Would you know which among the following is your laptop's model:
A2XWHG-476
A2XW …In: Black Screened when Using USB4 Cable
2 週 ago
Hi @alexis,
Can you also try restarting your PC to see if that resolves the issue? If not, for fu …In: Display resolution & display orention greyeed out
2 週 ago
Hi @alexis,
Can you try disconnecting your viewer, then on the spacedesk Driver Console, click on …In: Display resolution & display orention greyeed out
2 週 ago
Hi @alexis,
For the resolution dropdown, you're only supposed to have one set resolution as …In: Display resolution & display orention greyeed out
2 週 ago
Hi @qwer,
Can you provide the exact model of the MSI laptop you're using? Thank you.In: Black Screened when Using USB4 Cable
2 週 ago
2 週 ago
Hi @qwer,
Unfortunately, we don't have a Thunderbolt 5 cable and a device with a Thunderbolt …In: Black Screened when Using USB4 Cable
2 週 ago
Hi @xjvz1n,
Do you have any other display ports like VGA that's located in your motherboard? …In: Black screen screen in my pc via hdmi and in my phone via spacedesk
2 週 ago
Hi Jake,
thank you very much for your interest in spacedesk.
We offer licensing only via In-Ap …In: Commercial License on Intune Enrolled Corp Owned Device
2 週 ago
Hi @0jkr,
Do you have the same Apple ID in the Mac and the iPad? The License is supposed to be ti …In: One license for both iPad and Mac?
2 週 ago
Hi @scargy,
From checking your logs, we did not see any connection being established. Please try …In: Black screen on secondary Android, USB connection
2 週 ago
Hi @momo,
For further analysis of the issue, please send us the logs of your Primary PC by openin …In: Spacedesk not working properly (for me) Win 11 and Ipad Air 5th gen
2 週 ago
Hi @xjvz1n,
When you turn on your PC, does anything appear in the monitor at all?In: Black screen screen in my pc via hdmi and in my phone via spacedesk
2 週 ago
Hi @xjvz1n,
Which other display port do you have? If you can use it to connect to your monitor, w …In: Black screen screen in my pc via hdmi and in my phone via spacedesk
2 週 ago
Hi @xjvz1n,
Have you tried using a different HDMI port in your PC to see if this would display an …In: Black screen screen in my pc via hdmi and in my phone via spacedesk
2 週 ago
Hi @qwer,
Thank you for the logs you sent. A few questions for our further investigation:
1. Wha …In: Black Screened when Using USB4 Cable
2 週 ago
Hi @scargy,
This is a known issue with Android USB when using USB 3.0 cables or higher. If you ha …In: Black screen on secondary Android, USB connection
2 週 ago
Hi @delta061hamatl,
You can turn off the touch input in the spacedesk Viewer by going to the Sett …In: Touch Screen Issues
2 週 ago
Hi @santri,
Up to 16 viewer devices can connect to a single Primary PC with Windows 10/11. This w …In: Connected over 10 devices
2 週 ago
Hi @petrichor,
We will investigate this issue and will get back to you once we have investigated. …In: 120 Hz refresh rate is not working
2 週 ago