spacedesk installation error
hi , I got a problem when installing specedesk
actually I got a spacedesk version 2147 on my pc but wen update to 2204 , failed to install
and tried to get back 2147 but failed to install
now simply , I cannnot install any version spacedesk
pls check my attached files
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Hi @jack-song,
Please make sure that the last installed version of spacedesk Driver is uninstalled then afterwards, reboot your PC. If you still cannot install spacedesk after this, please resend us your setup logs (the logs you previously sent), and also send the following:
1. Press Windows Key + R, then type cmd and press Enter to open Command Prompt.
2. Type “pnputil -e”
3. Copy output to Notepad, save as .txt file and attach to your reply.
Thank you.
i have this error
An error has been encountered while installing spacedesk driver. Installation will be stopped. Please reboot the machine and run this setup again.
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Hi @hrad,
Based on the logs you sent, you have a similar case as this thread.
Please try the following:
Microsoft’s Program Install and Uninstall Troubleshooter
1. Download and run MicrosoftProgram_Install_and_Uninstall.meta.diagcab which you can download here.
2. Double click > Next > Installing to see if it detects any problems in your PC.
3. In the software list select Not Listed then enter this spacedesk msi product code – {9FF2302B-077C-4E55-82C6-0B40250A5684}
If the above steps did not help, please scan and repair possible corrupted system files on your machine, just follow the steps below:
1. Open Command Prompt as Admin
2. Type “DISM.exe /Online /Cleanup-image /Restorehealth”
3. Type “sfc /scannow” then reboot your PC after the scan
4. Check if there’s pending Windows Updates (update if there’s any)