I can't use Spacedesk anymore in USB after I had updated some Windows updates
Sure, this is the files you wanted.
I hope this success
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Hi @mohamed-4,
Thank you for sending the files. We will look into it and we will get back to you.
Ok, thanks in advance.
And I wish this works.
Hi @mohamed-4,
We have prepared an internal Driver Package that has a potential fix for the black screen encountered when connecting via USB. Please test it on your side to see if the fix works on your end. Thank you.
Download link:
https://www.dropbox.com/scl/fo/mffky6mtpu7xh4fi65sml/AECjV1xjmErcZuSJwX4qBdI?rlkey=8ienfcf4oje2jr0pkknhiieve&st=lcu71w8t&dl=0
Thank you, that’s work successfully.
But when I install spacedesk again in the same pc, what should I do ?
Like installation from the main link and install the package you gave me, or what ?
Hi @mohamed-4,
Quote from Mohamed on 11/06/2025, 11:36Thank you, that’s work successfully.
Just to verify, the fix in the Driver Package in the link solves your issue, right?
Quote from Mohamed on 11/06/2025, 11:36But when I install spacedesk again in the same pc, what should I do ?
Like installation from the main link and install the package you gave me, or what ?
Do you mean if we have a new release? This link we provided is only for this particular release.
Quote from spacedesk Renz on 11/06/2025, 11:41Quote from Mohamed on 11/06/2025, 11:36Thank you, that’s work successfully.
Just to verify, the fix in the Driver Package in the link solves your issue, right?
Yes sir it solves the issue.
Quote from spacedesk Renz on 11/06/2025, 11:41Quote from Mohamed on 11/06/2025, 11:36But when I install spacedesk again in the same pc, what should I do ?
Like installation from the main link and install the package you gave me, or what ?Do you mean if we have a new release? This link we provided is only for this particular release.
I mean, when I get an update for the app, do I install it or still on the Internal version you sent me ?
Hi @mohamed-4,
Thank you for verifying. You can just update normally on the next release, as we will most likely include this fix in the next public Driver Package release. Thank you!
Hello, I have the same issue, I installed the new drivers but the issue persists.
What can I do?
Hi @derek,
For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.