Support ForumPost History: spacedesk Renz

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Post History: spacedesk Renz

spacedesk Renz

Administrator

Hi @theodor, What is the model of your viewer device? Are you connecting directly on the Primary …In: Android USB connection issue

2 days ago

Hi @alpha-2, Thank you for sending your logs. We will check them and will get back to you once we …In: H264 encoder initialization failed

2 days ago

Hi @lucke, The 64-bit Windows 11 Driver should also work for Windows 10 64-bit. You may download …In: spacedesk for windowns 10 is only 32bits

1 week ago

Hi @miyouzi, Thank you for confirming. We have informed our developers about the issue and we&#03 …In: Spacedesk doesn't reconnect when waking up from sleep

1 week ago

Hi @miyouzi, Thanks for sending the screenshot. Does your main monitor turn off upon locking the …In: Spacedesk doesn't reconnect when waking up from sleep

1 week ago

Hi @miyouzi, Can you do the following steps below in your Primary PC: Open Command Prompt …In: Spacedesk doesn't reconnect when waking up from sleep

1 week ago

Hi @miyouzi, Are you connecting via USB? If so, is there a prompt to allow USB connection in the …In: Spacedesk doesn't reconnect when waking up from sleep

1 week ago

Hi @prit, For further information, please refer to the Documentation on the chapter "Trouble …In: Can not use Windows duplicate mode with Spacedesk Virtual Display anymore

2 weeks ago

Hi @bchfyrmn, Thank you for sending your logs. From your logs, we can see that you have several s …In: New Samsung Tablet disconnects every second

2 weeks ago

Hi @paul-12, Do you encounter the issue upon connecting or only upon resume from PC sleep? Also, …In: Main monitor status gets changed to my tablet when I connect after waking from sleep

2 weeks ago

Hi @alfred-2, Thanks for sending the screenshot. This might be a compatibility issue from the tro …In: Microsoft Fix doesn't work anymore

2 weeks ago

Hi @martins, @iara, Can you provide your country and the time when you tried to download from the …In: downloading time issue

2 weeks ago

Hi @diego-12, The only available viewer for Mac is the iOS viewer in the App store.In: HTML5 viewer not working

2 weeks ago

Hi @bchfyrmn, Also, if there are any pending firmware or Android OS updates in your new Samsung d …In: New Samsung Tablet disconnects every second

2 weeks ago

Hi @bchfyrmn, For further analysis of the issue, please send us the logs of your Primary PC by op …In: New Samsung Tablet disconnects every second

2 weeks ago

Hi @lachlan, Thank you for sending your logs. Please restart your PC then try connecting via spac …In: iPad connecction stopped working

2 weeks ago

Hi @sarah-11, Can you try restarting your PC then try to proceed with reinstalling? If this does …In: Error reinstalling

2 weeks ago

Also @christian-5, can you try changing the “Encoding Type” option in the spacedesk iOS viewer to “S …In: iPad saying connected: display off when connected.

2 weeks ago

Hi @christian-5, Thank you for sending your logs. Unfortunately, some files are missing from the …In: iPad saying connected: display off when connected.

2 weeks ago

Hi @sarah-11, Thank you for sending your installation logs. Can you also send the following then …In: Error reinstalling

2 weeks ago

Hi @miyouzi, Unfortunately, the "Debugview.log" file in the logs you sent is empty. Can …In: Spacedesk doesn't reconnect when waking up from sleep

2 weeks ago

Hi @davide, Which country are you from? Also, can you try the direct download link for the space …In: downloading time issue

2 weeks ago

Hi @hendre, I see, thank you for the additional info. Audio was implemented in the spacedesk iOS …In: Audio passthrough legacy IOS viewer

3 weeks ago

Hi @junumaru, Thanks for your interest to the spacedesk Apple MAC Driver Early Beta. We sent the …In: Macbook as a sever

3 weeks ago

Hi @daisy-3, For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Error-Connection Loss

3 weeks ago

Hi @limbo122, To further analyze your issue, please send us the following files: – run dxdiag.ex …In: Error that says specified account already exists

3 weeks ago

Hi @george-2, If you have a 64-bit PC, you can try the spacedesk Driver Package for Windows 11 64 …In: Can not install on my Windows 10 PC

3 weeks ago

Hi @ezekiel, For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Ipadmini7

3 weeks ago

Hi @hendre, You can find the Audio setting in the viewer's Settings > Menu. Enabling Audi …In: Audio passthrough legacy IOS viewer

3 weeks ago

Hi @ezekiel, Does this touch issue happen only when spacedesk is connected or have you observed i …In: Ipadmini7

3 weeks ago

In the Settings of your tablet, not in the Settings of the spacedesk app. For your reference, please …In: Hardware Encoding H264 not working on native display

3 weeks ago

Hi @reign, Sorry, I think we had a bit of a misunderstanding. I was asking for a screenshot of th …In: Hardware Encoding H264 not working on native display

3 weeks ago

Hi @reign, How are you connecting, via Wifi or via USB? Do you see your Primary PC's backgro …In: Hardware Encoding H264 not working on native display

3 weeks ago

Hi @adam-15, As long as you are not using it for commercial purposes (for earning money), you can …In: Free for non-profits or no?

3 weeks ago

Hi @roslande, As already stated above, there is no option to do this even in the past versions of …In: Driver Console "Settings" panel is empty / Missing "OFF-State" configuration

3 weeks ago

Hi @danish-3, Can you provide the following details and send it to an********@*******sk.net? Than …In: Spacedesk license payment issue

3 weeks ago

And this happens only when you connect your viewer to the Primary PC? So the mouse pointer in the Vi …In: White pull down bar at top of screen

3 weeks ago

Hi @manny, The white bar that appears on top of the screen only appears when you put the viewer P …In: White pull down bar at top of screen

3 weeks ago

Hi @manny, What viewer are you using?In: White pull down bar at top of screen

3 weeks ago

And the issue only appears with spacedesk? What other virtual displays did you try?In: Can not use Windows duplicate mode with Spacedesk Virtual Display anymore

3 weeks ago

Hi @just-2, We saw in your logs a display adapter names "Virtual Display Monitor." Can …In: Can not use Windows duplicate mode with Spacedesk Virtual Display anymore

3 weeks ago

Hi @giorgio, Thank you for confirming. Just a few questions: When you installed the Driver P …In: Display Artifacts

3 weeks ago

Hi @just-2, This issue should not happen in your PC since its new and this issue only happens wit …In: Can not use Windows duplicate mode with Spacedesk Virtual Display anymore

3 weeks ago

Hi @just-2, Thank you for sending your logs. Upon checking them, we didn't see any problems …In: Can not use Windows duplicate mode with Spacedesk Virtual Display anymore

3 weeks ago

Hi @giorgio, Thanks for confirming. Can you try to update your GPUs to their latest versions if i …In: Display Artifacts

3 weeks ago

Hi @giorgio, Can you also get logs from the client PC where the spacedesk Viewer is installed? Pl …In: Audio output on my second screen doesn't work anymore

4 weeks ago

Hi @giorgio, Could you recall on which update you started encountering the issue, v2.2.14 or v2.2 …In: Display Artifacts

4 weeks ago

Hi @zen, Thank you for sending your logs. Please try changing the "Encoding Type" setti …In: Connected: Display Off

4 weeks ago

Hi @pratham, Are you still having this issue with the download? Is anyone else having this issue? …In: downloading time issue

4 weeks ago

Hi @ugased, Just a clarification. You do not connect to spacedesk via the Internet. It only conne …In: Black screen when transferring images via USB

4 weeks ago