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Post History: spacedesk Renz
Hi @elsoloonline,
please open Command Prompt and run the command "pnputil -e" then copy …In: Installation failed
4 weeks ago
Hi @gabriel-5,
Can we ask again for the following files? Thank you.
– run dxdiag.exe on your pri …In: Unsuccessful Installation on Windows 11
4 weeks ago
Hi @mido,
Does the issue happen with only the spacedesk viewer screen or even with your main moni …In: A problem with win 11 25h2
4 weeks ago
Hi @krake,
Thank you for reporting the issue. This has been forwarded to our development team.In: After update UI
4 weeks ago
Hi @joshjuzwik-com,
Please also try the Windows 7 viewer and check if it suits your need. Thank y …In: Touchscreen Windows Tablet viewer
4 weeks ago
Hi @serpa4,
You can try the following workarounds to see if any of them works for you.
Workaroun …In: Black screen on secondary Android, USB connection
4 weeks ago
Hi @uirebitz,
As mentioned in this post, older Driver Package versions are not maintained and dow …In: Support legacy version downloads
4 weeks ago
Hi @joshjuzwik-com,
Which spacedesk Windows Viewer do you have installed in your Windows tablet, …In: Touchscreen Windows Tablet viewer
1 month ago
Hi @gabriel-5,
Thank you for sending your installation logs. Please follow the steps below and in …In: Unsuccessful Installation on Windows 11
1 month ago
Hi @kirolos,
For further analysis of the issue, please send us the logs of your Primary PC by ope …In: H264 encoder initialization failed
1 month ago
Hi @daniel-17,
Thank you for the info! If you have any more questions or discussions, feel free t …In: Back screen…
1 month ago
Hi @daniel-17,
Can you also try to check in your Settings if you can change the USB mode of your …In: Back screen…
1 month ago
Hi @daniel-17,
Got it, thank you. Just to be sure, please restart both your PC and your viewer de …In: Back screen…
1 month ago
Hi @daniel-17,
After uninstalling the Samsung driver from your PC, you still encounter the black …In: Back screen…
1 month ago
Hi @anaffemka,
Please enable "Password Protection and Encrypyion" in the spacedesk Driv …In: the ability to type on the second display
1 month ago
Hi @daniel-17,
Thank you for sending your logs. If you have Samsung Android USB Driver installed …In: Back screen…
1 month ago
Hi @ebrahem,
If you're connected via Wi-Fi, you can only use the keyboard if "Password …In: “this installation package is not supported this processor type Contact your product vendor ”
1 month ago
Hi @m-t,
Upon checking, the logs you provided are incomplete. Please follow the steps exactly as …In: Back screen…
1 month ago
Hi @joshjuzwik-com,
No, you should be able to enable remote control with either a mouse click or …In: Touchscreen Windows Tablet viewer
1 month ago
Hi @gabriel-5,
To further analyze your issue, please send us the following files:
– run dxdiag.e …In: Unsuccessful Installation on Windows 11
1 month ago
Hi @ebrahem,
Which installer did you download from our Downloads page? If you downloaded an insta …In: “this installation package is not supported this processor type Contact your product vendor ”
1 month ago
1 month ago
Hi @m-t,
The link is set to private. Please set it to public so we can check. Thank you.In: Back screen…
1 month ago
Hi @m-t,
Waiting on your logs if you already tried the earlier suggestion to switch Encoding Type …In: Back screen…
1 month ago
Hi @thomas-4,
Are you using the Viewer's mouse or the Primary PC's mouse? The popup sho …In: spacedesk viewer touchscreen issues
1 month ago
Hi @mateusz,
Thank you for sending your dxdiag output file. For further investigation of your iss …In: Viever does not work on my Laptop properly
1 month ago
Hi @thomas-4,
When you click the viewer screen, does this popup appear? Please refer to the image …In: spacedesk viewer touchscreen issues
1 month ago
Hi @jose-16,
Thank you for the additional info and the video. Unfortunately, we still cannot repr …In: full-screen games are placed in windowed mode or minimized.
1 month ago
Hi @m-t,
Please try these steps first in your viewer device:
1. Go to Settings > Quality/Perf …In: Back screen…
1 month ago
Hi @mateusz,
Thank you for sending your logs. To further analyze your issue, please send us the f …In: Viever does not work on my Laptop properly
1 month ago
Hi @jose-16,
Can you provide the details on how you reproduce the issue with Start11 V2 and also …In: full-screen games are placed in windowed mode or minimized.
1 month ago
Hi @beamon2, @rocket, @dias, @lea
I have sent you an email containing the download link for the s …In: Xiaomi Pad SE Tablet + Macbook Air M3 via USB cable does not work.
1 month ago
Hi @qwer,
We're currently investigating the issue and will get back to you as soon as we can …In: Black Screened when Using USB4 Cable
1 month ago
Hi @mateusz,
On the spacedesk Viewer settings, go to Compression then change Encoding Type to &qu …In: Viever does not work on my Laptop properly
1 month ago
Hi @mateusz,
Also, which Windows Viewer did you try, the Windows Store Viewer or the Windows 7 Vi …In: Viever does not work on my Laptop properly
1 month ago
Hi @jose-16,
We tried to reproduce the issue on our side but we weren't able to even with th …In: full-screen games are placed in windowed mode or minimized.
1 month ago
Hi @herbert,
Thank you for sending your logs. In your spacedesk Viewer app, please go to the floa …In: Black Screen on USB connection
1 month ago
Hi @mateusz,
For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Viever does not work on my Laptop properly
1 month ago
Hi @alexis,
The issue you're encountering seems to be out of our control. It might be an iss …In: Display resolution & display orention greyeed out
1 month ago
Hi @jose-16,
If HW Encoding does not work, just use Software Encoding for now and try to follow t …In: full-screen games are placed in windowed mode or minimized.
1 month ago
Hi @jose-16,
Can you try doing the following then check if performance improves:
1. Turn of Vide …In: full-screen games are placed in windowed mode or minimized.
1 month ago
Hi @jose-16,
In what game or games are you encountering this issue? And what encoding type do you …In: full-screen games are placed in windowed mode or minimized.
1 month ago
Hi @carlosmtz2000,
thank you very much for your interest in spacedesk.
We offer licensing only …In: Bulk License for Android tables
1 month ago
Hi @dutch_cz,
As stated in our Licensing page here in the website, it will be available in Q2 of …In: Licences
1 month ago
Hi @scargy,
Thank you for sending your logs. When spacedesk USB Cable Android is turned off in th …In: Black screen on secondary Android, USB connection
1 month ago
Hi @hiroki,
Can you check in C:\Windows\minidump for .dmp files and also in C:\Windows for a MEMO …In: BSOD when using spacedesk with iPad via wired connection
1 month ago
Hi @dutch_cz,
Details on the price of the Business License for the Android and iOS viewers can be …In: Licences
1 month ago
Hi @herbert,
For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Black Screen on USB connection
1 month ago