Support ForumPost History: spacedesk Renz

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Post History: spacedesk Renz

spacedesk Renz

Administrator

Hi @qadrieee, To further analyze your issue, please send us the following files: – run dxdiag.ex …In: [SOLVED] installation error on win 11

6 months ago

Hi @nicovon, No, you would need to change the Primary PC's name in the PC itself. The viewer …In: protect server with a password

6 months ago

Hi @nicovon, You can change your Primary PC’s name so you can identify which Primary PC is which …In: protect server with a password

6 months ago

Hi @nicovon, Password protection is only available for viewers with a business license, which mea …In: protect server with a password

6 months ago

Hi @xiao, Please follow the steps in your spacedesk Viewer to see if this fixes your issue: 1. G …In: Decided to update, what a mistake.

6 months ago

Hi @burgess, Please refer to this article to download the "Program Install and Uninstall&quo …In: Installation failed

6 months ago

Hi @nwellinghoff, Currently, connecting the spacedesk Windows Viewer via USB is not yet supported …In: Wired Windows to Windows connection

6 months ago

Hi @lucas-5, Tizen OS is not supported by the spacedesk Android appIn: samsung tizen os app

6 months ago

Hi @poketrainercristal, Got it, thank you! This is a known issue in the current Driver package an …In: Problem with colors

6 months ago

Hi @poketrainercristal, Are you using the latest spacedesk Driver v2.2.04?In: Problem with colors

6 months ago

Hi @marian, Can you check in your PC, in the Display Settings whether there’s an additional displ …In: My Device is conected via Network, and mi my screen apears "Connected – Display OFF"

6 months ago

Hi @tomgeorge-emailtest, Thank you for reporting the issue. We will continue to investigate it an …In: Password Prompt

6 months ago

Hi @ryan-4, Also, if you have "Samsung USB Driver for Mobile Phones" in your installed …In: I can't connect via USB cable!

6 months ago

Hi @ryan-4, We saw in your logs that the spacedesk Driver and USB Cable Android options are turne …In: I can't connect via USB cable!

6 months ago

Hi @ryan-4, There's a log missing in the log files you sent. Were you able to download Debug …In: I can't connect via USB cable!

6 months ago

Hi @ryan-4, Got it, thank you so much. For further analysis of the issue, please send us the logs …In: I can't connect via USB cable!

6 months ago

Hi @ryan-4, Can you access the files in the tablet via Windows Explorer?In: I can't connect via USB cable!

6 months ago

Hi @ryan-4, Can you access your Galaxy Tab 3 with your laptop via USB?In: I can't connect via USB cable!

6 months ago

Hi @ryan-4, For further information, can you provide the device you're using as a viewer? Al …In: I can't connect via USB cable!

6 months ago

Hi @paco, What is your tablet's model name where you encounter the issue?In: error unfortunately spacedesk has stopped when windows shutdown

6 months ago

Hi @martin-10, Thank you for sending your logs. Can you try clicking "Clear Windows Display …In: Galaxy Tab s8 no funciona

6 months ago

Hi @theeffingcasual, Thank you for your response. Does the issue only happen when spacedesk is co …In: Compatibility with Infinix Xpad GT

6 months ago

Hi @noam, We are still currently updating the HTML5 viewer so it will still be unavailable to use …In: When will the HTML5 Web client work?

6 months ago

Hi @struct2009, Thank you for informing us. Feel free to contact us again if you need further hel …In: Clam Shell

6 months ago

Hi @paco, Can you try changing the Encoding Type to "Software Encoding MJPEG (forced)" …In: error unfortunately spacedesk has stopped when windows shutdown

6 months ago

Hi @theeffingcasual, Upon checking, your logs are incomplete. Please make sure to follow the step …In: Compatibility with Infinix Xpad GT

6 months ago

Hi @theeffingcasual, The link seems to be set to private, as I cannot download the log files from …In: Compatibility with Infinix Xpad GT

6 months ago

Hi @theeffingcasual, For further analysis of the issue, please send us the logs of your Primary P …In: Compatibility with Infinix Xpad GT

6 months ago

Hi @martin-10, Does the tablet connect via USB but with a gray screen? If so, please try to go to …In: Galaxy Tab s8 no funciona

6 months ago

Hi @struct2009, when you close the laptop lid, are there any other screens attached to the laptop …In: Clam Shell

6 months ago

Hi @paco, What error message do you get?In: error unfortunately spacedesk has stopped when windows shutdown

6 months ago

Hi @sevenwan, Yes, the Commercial License is the Business License. To enable Password Protection …In: Loss of orginal GPU and Method to recognize Paid license in Window

6 months ago

Hi @sevenwan, Concerning your issue about recognition of the paid license, please check in the sp …In: Loss of orginal GPU and Method to recognize Paid license in Window

6 months ago

Hi @sevenwan, The logs you sent are incomplete. After opening the spacedesk Driver Console as adm …In: Loss of orginal GPU and Method to recognize Paid license in Window

6 months ago

Hi @didislash, To further analyze your issue, please send us the following files: – run dxdiag.e …In: The configuration data for this product is corrupted. Please contact support.

6 months ago

Hi @narayan, Please send the files mentioned in my earlier reply in your next reply. Thank you.In: Spacedesk not installing on my Lenovo windows laptop

6 months ago

Hi @inacio, Only the spacedesk Driver for Windows 11/10 has the USB connectivity function.In: how do i connect my computer to my USB cell phone in windows 7

6 months ago

Hi @mayank-2, After typing -1 on the text box, do you press Enter afterwards? You need to press E …In: [SOLVED] Unable to set Connection Loss Delay and Connection Close Delay

6 months ago

Hi @roberto-2, I replied to your email a few days ago. For your convenience, I'll post my re …In: Spacedesk connects only at windows boot

6 months ago

Hi @hamhas, For a iOS viewer with a free license, the keyboard would only work when connected via …In: Do keyboards connected directly to IPad's work on SpaceDesk

6 months ago

Hi @dayse, To further analyze your issue, please send us the following files: – run dxdiag.exe o …In: "conta especificada ja existe"

6 months ago

Hi @hamhas, It should work when you're connected via USB to your PC. If you encounter any pr …In: Do keyboards connected directly to IPad's work on SpaceDesk

7 months ago

Hi @jon, If you're going to duplicate the PC screen to the Android displays, you can do the …In: Dual Screen casting

7 months ago

Hi @igorek0532, Please try to follow the steps below: 1. Download the troubleshooter from this l …In: HELP!!!!!!!!

7 months ago

Hi @igorek0532, From your setup logs, we can see that you still have a prior spacedesk Driver ins …In: HELP!!!!!!!!

7 months ago

Hi @igorek0532, To further analyze your issue, please send us the following files: – run dxdiag. …In: HELP!!!!!!!!

7 months ago

Hi @sebastian, Thank you for sending your logs. Can you try opening your spacedesk Driver Console …In: [SOLVED] Spacedesk Viewer Black & White

7 months ago

Hi @sree, When you encounter the issue, please try the following: 1. Right-click on your desktop …In: Main monitor status gets changed to my tablet when I connect after waking from sleep

7 months ago

Hi @punit, Please refer to the Documentation in the section "Cannot Discover Primary Machine …In: Setting Issue

7 months ago

Hi @sebastian, For further analysis of the issue, please send us the logs of your Primary PC by …In: [SOLVED] Spacedesk Viewer Black & White

7 months ago