Support ForumPost History: spacedesk Renz

Please or Register to create posts and topics.

Post History: spacedesk Renz

spacedesk Renz

Administrator

Hi @joshjuzwik-com, No, you should be able to enable remote control with either a mouse click or …In: Touchscreen Windows Tablet viewer

4 months ago

Hi @gabriel-5, To further analyze your issue, please send us the following files: – run dxdiag.e …In: Unsuccessful Installation on Windows 11

4 months ago

Hi @ebrahem, Which installer did you download from our Downloads page? If you downloaded an insta …In: “this installation package is not supported this processor type Contact your product vendor ”

4 months ago

Hi @m-t, I still can't access the link.In: Back screen…

4 months ago

Hi @m-t, The link is set to private. Please set it to public so we can check. Thank you.In: Back screen…

4 months ago

Hi @m-t, Waiting on your logs if you already tried the earlier suggestion to switch Encoding Type …In: Back screen…

4 months ago

Hi @thomas-4, Are you using the Viewer's mouse or the Primary PC's mouse? The popup sho …In: spacedesk viewer touchscreen issues

4 months ago

Hi @mateusz, Thank you for sending your dxdiag output file. For further investigation of your iss …In: Viever does not work on my Laptop properly

4 months ago

Hi @thomas-4, When you click the viewer screen, does this popup appear? Please refer to the image …In: spacedesk viewer touchscreen issues

4 months ago

Hi @jose-16, Thank you for the additional info and the video. Unfortunately, we still cannot repr …In: full-screen games are placed in windowed mode or minimized.

4 months ago

Hi @m-t, Please try these steps first in your viewer device: 1. Go to Settings > Quality/Perf …In: Back screen…

4 months ago

Hi @mateusz, Thank you for sending your logs. To further analyze your issue, please send us the f …In: Viever does not work on my Laptop properly

5 months ago

Hi @jose-16, Can you provide the details on how you reproduce the issue with Start11 V2 and also …In: full-screen games are placed in windowed mode or minimized.

5 months ago

Hi @beamon2, @rocket, @dias, @lea I have sent you an email containing the download link for the s …In: Xiaomi Pad SE Tablet + Macbook Air M3 via USB cable does not work.

5 months ago

Hi @qwer, We're currently investigating the issue and will get back to you as soon as we can …In: Black Screened when Using USB4 Cable

5 months ago

Hi @mateusz, On the spacedesk Viewer settings, go to Compression then change Encoding Type to &qu …In: Viever does not work on my Laptop properly

5 months ago

Hi @mateusz, Also, which Windows Viewer did you try, the Windows Store Viewer or the Windows 7 Vi …In: Viever does not work on my Laptop properly

5 months ago

Hi @jose-16, We tried to reproduce the issue on our side but we weren't able to even with th …In: full-screen games are placed in windowed mode or minimized.

5 months ago

Hi @herbert, Thank you for sending your logs. In your spacedesk Viewer app, please go to the floa …In: Black Screen on USB connection

5 months ago

Hi @mateusz, For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Viever does not work on my Laptop properly

5 months ago

Hi @alexis, The issue you're encountering seems to be out of our control. It might be an iss …In: Display resolution & display orention greyeed out

5 months ago

Hi @jose-16, If HW Encoding does not work, just use Software Encoding for now and try to follow t …In: full-screen games are placed in windowed mode or minimized.

5 months ago

Hi @jose-16, Can you try doing the following then check if performance improves: 1. Turn of Vide …In: full-screen games are placed in windowed mode or minimized.

5 months ago

Hi @jose-16, In what game or games are you encountering this issue? And what encoding type do you …In: full-screen games are placed in windowed mode or minimized.

5 months ago

Hi @carlosmtz2000, thank you very much for your interest in spacedesk. We offer licensing only …In: Bulk License for Android tables

5 months ago

Hi @dutch_cz, As stated in our Licensing page here in the website, it will be available in Q2 of …In: Licences

5 months ago

Hi @scargy, Thank you for sending your logs. When spacedesk USB Cable Android is turned off in th …In: Black screen on secondary Android, USB connection

5 months ago

Hi @hiroki, Can you check in C:\Windows\minidump for .dmp files and also in C:\Windows for a MEMO …In: BSOD when using spacedesk with iPad via wired connection

5 months ago

Hi @dutch_cz, Details on the price of the Business License for the Android and iOS viewers can be …In: Licences

5 months ago

Hi @herbert, For further analysis of the issue, please send us the logs of your Primary PC by ope …In: Black Screen on USB connection

5 months ago

Hi @xjvz1n, the spacedesk Driver on Windows 11 and Windows 10 has nothing to do with the Nvidia g …In: Black screen screen in my pc via hdmi and in my phone via spacedesk

5 months ago

Hi @alexis, Can you also try using the Autorotation feature of the spacedesk Viewer? You can enab …In: Display resolution & display orention greyeed out

5 months ago

Hi @alexis, From your logs, we saw that you have iDisplay installed in your PC. Can you try unins …In: Display resolution & display orention greyeed out

5 months ago

Hi @scargy, You sent the same logs as the previous one you sent. Please send another where you at …In: Black screen on secondary Android, USB connection

5 months ago

Hi @qwer, Would you know which among the following is your laptop's model: A2XWHG-476 A2XW …In: Black Screened when Using USB4 Cable

5 months ago

Hi @alexis, Can you also try restarting your PC to see if that resolves the issue? If not, for fu …In: Display resolution & display orention greyeed out

5 months ago

Hi @alexis, Can you try disconnecting your viewer, then on the spacedesk Driver Console, click on …In: Display resolution & display orention greyeed out

5 months ago

Hi @alexis, For the resolution dropdown, you're only supposed to have one set resolution as …In: Display resolution & display orention greyeed out

5 months ago

Hi @qwer, Can you provide the exact model of the MSI laptop you're using? Thank you.In: Black Screened when Using USB4 Cable

5 months ago

Hi @alexis, What viewer device are you using?In: Display resolution & display orention greyeed out

5 months ago

Hi @qwer, Unfortunately, we don't have a Thunderbolt 5 cable and a device with a Thunderbolt …In: Black Screened when Using USB4 Cable

5 months ago

Hi @xjvz1n, Do you have any other display ports like VGA that's located in your motherboard? …In: Black screen screen in my pc via hdmi and in my phone via spacedesk

5 months ago

Hi Jake, thank you very much for your interest in spacedesk. We offer licensing only via In-Ap …In: Commercial License on Intune Enrolled Corp Owned Device

5 months ago

Hi @0jkr, Do you have the same Apple ID in the Mac and the iPad? The License is supposed to be ti …In: One license for both iPad and Mac?

5 months ago

Hi @scargy, From checking your logs, we did not see any connection being established. Please try …In: Black screen on secondary Android, USB connection

5 months ago

Hi @momo, For further analysis of the issue, please send us the logs of your Primary PC by openin …In: Spacedesk not working properly (for me) Win 11 and Ipad Air 5th gen

5 months ago

Hi @xjvz1n, When you turn on your PC, does anything appear in the monitor at all?In: Black screen screen in my pc via hdmi and in my phone via spacedesk

5 months ago

Hi @xjvz1n, Which other display port do you have? If you can use it to connect to your monitor, w …In: Black screen screen in my pc via hdmi and in my phone via spacedesk

5 months ago

Hi @xjvz1n, Have you tried using a different HDMI port in your PC to see if this would display an …In: Black screen screen in my pc via hdmi and in my phone via spacedesk

5 months ago

Hi @qwer, Thank you for the logs you sent. A few questions for our further investigation: 1. Wha …In: Black Screened when Using USB4 Cable

5 months ago